Episode 026 - Guest Speaker - Amy Kochert - How She Took a Company Community from a Isolated Desert of Forgotten Souls to a Thriving Community
Summary
Amy's first job was working from home, as a stay at home mom for many years. Then she started her second career in Customer Experience. Amy worked for Apple, where she learned how to drive and build a great customer experience, both online and offline. She took her experiences to Flexera. She talks about how she redesigned the existing 2008 bulletin forum and brought it back to life with a better CX.Amy Kochert - Linkedin - https://www.linkedin.com/in/amykochert/
Flexera Community - https://community.flexera.com/t5/Flexera-Community/ct-p/Flexera_Community
Chris' favorite Beer - Yes, he loves Dos Equis https://dosequis.com/
Flexera Community - https://community.flexera.com/t5/Flexera-Community/ct-p/Flexera_Community
Chris' favorite Beer - Yes, he loves Dos Equis https://dosequis.com/
Creators and Guests
Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.