Episode 052 - Community Manager Positions and Who Owns Digital Self-Help Customer Experience?
Summary
Chris and Michael talk about the difficulties to connect Community to every single business systems when you first launch. It's all about your strategy, and building a roadmap. We also talk about the career of community managers. What does a team look like? What's the difference between: - Head Of Community - VP of Community - Director of Community - Community Program Manager - Community Manager Chris believes that it's still all over the place!Sponsored, by no one, but we are open to sponsors. Beer Sponsors would be amazing! πΊπ»π»π»π»π»π»
Creators and Guests
Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.