Episode 060 - Community Platform Vendor Selection and Where Does One Focus
Summary
Hosts Michael Sandoval and Chris Detzel talk about how one goes through a community platform vendor selection. The easy thing we want to do is slip into features and technology, but the first step is defining what you want your community to be. Listen to our chat and find out the key steps.To perform a great vendor selection, Michael and Chris talk about the following items:
- First, start with strategy.
- What is your community's ambition?
- Think about how you wish to unfold your community. For example, will you drive video or wiki content?
- Second Needs Statements.
- Define your member's needs
- Are you a supportive or inspiring community
- Now you can talk about technology
Creators and Guests
Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.