Episode 073 - Special Guest Elizabeth Kinsey from Slack - Community Platform, Customer Onboarding and CMAD
Summary
Elizabeth Kinsey, Manager of Community at slack joins Peers Over Beers for a great conversation around why they selected a community platform. We also talked about a native app that the team create for the Slack Community. She talks about the personas, customer onboarding and how they started to work together. Lastly we talked about what Community Manager Appreciation Day #CMAD means to both of us.Elizabeth Kinsey, Manager, Community - Slack
LinkedIn: https://www.linkedin.com/in/elizabethakinsey/
LinkedIn: https://www.linkedin.com/in/elizabethakinsey/
Creators and Guests
Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.
Guest
Elizabeth Kinsey
Community, events, and marketing professional accomplished in managing on and offline programs and campaigns. Experienced moderator and speaker. Specialties include community program strategy and operations, community team management, live events and webinars, product initiatives, email marketing, content creation, inbound lead generation and lead nurturing programs. Love cats, memes, fire hydrants, popcorn, sci-fi, and The Joy of Painting. Perpetually late returning my library books.