Lauren Clevenger

Bio

Hi, I’m Lauren and I am passionate about building communities and lasting customer relationships. I have spent 10+ years strategically managing communities with a focus on programs to lower support costs, increase customer engagement, satisfaction, and retention. I take a data-driven approach and work cross-functionally to help companies engage and create champions within their community. I am currently the Global Head of Seller Community at Square. I am responsible for developing the vision, programs, and leading the team to deliver Square's global community strategy. My skills include customer and developer experience, social customer care, community monitoring, moderation, and engagement, content strategy and management, analytics, insights, and ROI, voice of customer programs (including NPS), contributor/advocate program management, virtual and in-person events, and people management.