Episode 074 - Nicole Saunders, Director of Communities, from Zendesk talks Roles and Responsibilities within Community
Summary
Chris and Nicole talk about the roles and responsibilities and which ones she would go back and hire first. We touch on the community manager role, community operations managers and more. Chris got us off a little and started talking about events and what that means. Lastly we then go a bit deeper into what it means as a boss when you hire someone how you should groom and teach folks how to get better at their job.Nicole Saunders LinkedIn
Creators and Guests
Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.
