Episode 099 - Allison Boudreau - Small Group Networking, Events at Calix
Summary
At Calix, Customer Success Managers owns peer to peer networking in the Community called Circles. Circles is a small group, of about 10 of their customers, meeting together and helping each other solve problems. Allison Boudreau, Director, Digital Programs, Education, and Community talks about combining the digital networking and Academy into "one". There is always a learning path within the digital journey on the Calix community. Allison also talks about in-person events. This is a huge team effort at Calix and she talks about how learning and community chips in.Creators and Guests
Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.
Guest
Allison Boudreau
Leads the strategy development and execution of Success at Scale initiatives, including Community, Digital Customer Engagement, and Education Services. An enthusiastic leader with 15+ years experience in B2B business, 6+ years of leading teams, and developing new leaders with an emphasis in telecommunications, healthcare, and SaaS markets. Focused on helping customers achieve business objectives, accelerate business results and realize differentiated value. Skilled in creating and growing relationships, always looking to drive innovation to create value and improve the overall customer experience, with a proven record of exceeding goals. Offers exceptional written, verbal, and presentation skills and the ability to communicate/collaborate effectively with all levels of the organization, management, and executives.