Nicole Saunders

AI in Online Communities: Pros, Cons, and Future Possibilities

This Peers Over Beers discusses the potential benefits and drawbacks of artificial intelligence (AI) in online communities and customer support, as explored in a recen...

Women Leaders in Tech

In this episode, we cover the topic of Women in Tech. Chris Detzel, Director of Community and Engagement at Reltio ask his guest some tough questions around the topic....

Episode 106: How to Build Your Own Personal Brand

Nicole Sunders, Director of Community at Zendesk and Chris Detzel, Director of Customer Community and Engagement at Reltio talk a lot on this episode about how to buil...

Episode 102 - With Nicole Saunders - Community Pro's need to be good at Business not just Community

We have to level up our business knowledge and tie community to how it ties into helping these business problems. Chris and Nicole talk about how it is so important to...

Episode 098 - Nicole Saunders - Events and Collaborating with Cross-Functional Teams

In this episode, Nicole Saunders, Director of Community at Zendesk, talk about the connections and the cross-functional teams need to run events. Nicole is a genius wh...

Episode 086 - Nicole Saunders - Walking into an Established Community and an Existing Culture

In this episode we talk about walking into an established community. How do you go into an existing space that has it's own culture and help it thrive? What programs a...

Episode 082 - Training for the Role of Community Management - Put Yourself Out There!

Nicole Saunders, Director of Communities at Zendesk and Chris Detzel give their take on some trainings you an take to become a solid community manager. We also talk ab...

Episode 078 - Rewards, Recognition and Gamification - The Value of the Top 10% of your Community Users

Nicole Saunders, Director of Communities at Zendesk joins Chris Detzel, Director of Customer Communities and Engagement at Reltio go deep and talk about rewarding and ...

Episode 074 - Nicole Saunders, Director of Communities, from Zendesk talks Roles and Responsibilities within Community

Chris and Nicole talk about the roles and responsibilities and which ones she would go back and hire first. We touch on the community manager role, community operation...

Episode 072 - Special Guest Nicole Saunders - Roadmaps, Headcount, Employee Training and more

In this special getting to know you episode, Nicole Saunders, Director of Communities at Zendesk, and Chris Detzel touch on many subjects that include community roadm...