All Episodes
Episode 078 - Rewards, Recognition and Gamification - The Value of the Top 10% of your Community Users
Nicole Saunders, Director of Communities at Zendesk joins Chris Detzel, Director of Customer Communities and Engagement at Reltio go deep and talk about rewarding and ...
Episode 077 - Living on the Scott "Wilder" Side - The Creator of Intuit's Community and Web3
Did you know that Scott Wilder was the founder of the Intuit Community? Scott and Chris get into a multitude of topics that includes Data, Growth Marketing and a story...
Episode 076 - Guest host Elizabeth Kinsey, at Slack, is a Director! Community Titles Matter and Paths of a Community Manager
Guest host Elizabeth Kinsey from Slack got a promotion! She is now a Director! Chris and Elizabeth go into detail about how we think titles matter. We have a few stori...
Episode 075 - Special Guest Dani Weinstein - Community Executive Sponsorship and Buy-in
When community builders are building a community it is important that you are sponsored by an executive or multiple executives. Dani and Chris share some stories of h...
Episode 074 - Nicole Saunders, Director of Communities, from Zendesk talks Roles and Responsibilities within Community
Chris and Nicole talk about the roles and responsibilities and which ones she would go back and hire first. We touch on the community manager role, community operation...
Episode 073 - Special Guest Elizabeth Kinsey from Slack - Community Platform, Customer Onboarding and CMAD
Elizabeth Kinsey, Manager of Community at slack joins Peers Over Beers for a great conversation around why they selected a community platform. We also talked about a n...
Episode 072 - Special Guest Nicole Saunders - Roadmaps, Headcount, Employee Training and more
In this special getting to know you episode, Nicole Saunders, Director of Communities at Zendesk, and Chris Detzel touch on many subjects that include community roadm...
Episode 071 - Special Guest Jenny Weigle - Starting Communities and Engagement Strategies
In this episode, special guest joins us, Jenny Weigle. As a Community Consultant, she talks to a lot of companies that are thinking about building online communities. ...
Episode 070 - A Tribute to Michael Sandoval
Michael Sandoval was an amazing friend, mentor and overall person. He touched many lives while here. I had so many people reach out to me directly, and a lot of them w...
Episode 069 - How to Get Community Resources Part II
In this final episode, Michael and Chris talk about how to get resources for your community. Michael created a spreadsheet to follow along. Yes it's a bit boring, but ...
Episode 068 - How to Get Resources for Your Online Community
We go through a real life scenario about how to get resources for your online community. At first, you might be able to manage with just one person, but over time, if ...
Episode 067 - Community Engagement Strategy
In this episode we talk about how to build an engagement strategy for your community. What does a engagement strategy for community look like? Also, we talk about some...
Episode 066 - Which Key KPIs of a Community to Share with Your Stakeholders
What are your KPI's that you should share back to your stakeholders is the key question that we try to address in this episode. Michael and Chris get a bit deeper than...
Episode 065 - Burnout, Stress, Pandemic Oh My!
Hosts Michael and Chris talk about how stress and the pandemic have changed the way we approach our lives and careers. We end talking about burn out and we share pers...
Episode 064 - Searching for a Digital Platform for a Financial Institution and More on Digital Transformation
Michael Sandoval talks about his recent travels to due diligence on a few digital platform vendors who will take his credit union to the digital promise land. While i...
Episode 063 - Getting Past the "Wobble", Activating Your Community to an Action and Dom Perignon
Chris gets past the "wobble" at least he explains why it is a great thing. We also talk about how Chris activated his community to drive a single activity to help rai...
Episode 062 - Presenting a Business Case to get More Headcount For Community
Chris is pushing to get more headcount for his community. He presents to Michael is situation on how to create a business plan to get headcount. Michael talks in detai...
Episode 061 - Reddit Used for a Brand B2B Community? Vendor Selection Tips and Strategies
Chris and Michael talk about how they don't think Reddit is a good platform for B2B Brand Communities, but do give some helpful tips on what and how brands can use Red...