All Episodes
Episode 078 - Rewards, Recognition and Gamification - The Value of the Top 10% of your Community Users
Nicole Saunders, Director of Communities at Zendesk joins Chris Detzel, Director of Customer Communities and Engagement at Reltio go deep and talk about rewarding and ...
Episode 077 - Living on the Scott "Wilder" Side - The Creator of Intuit's Community and Web3
Did you know that Scott Wilder was the founder of the Intuit Community? Scott and Chris get into a multitude of topics that includes Data, Growth Marketing and a story...
Episode 076 - Guest host Elizabeth Kinsey, at Slack, is a Director! Community Titles Matter and Paths of a Community Manager
Guest host Elizabeth Kinsey from Slack got a promotion! She is now a Director! Chris and Elizabeth go into detail about how we think titles matter. We have a few stori...
Episode 075 - Special Guest Dani Weinstein - Community Executive Sponsorship and Buy-in
When community builders are building a community it is important that you are sponsored by an executive or multiple executives. Dani and Chris share some stories of h...
Episode 074 - Nicole Saunders, Director of Communities, from Zendesk talks Roles and Responsibilities within Community
Chris and Nicole talk about the roles and responsibilities and which ones she would go back and hire first. We touch on the community manager role, community operation...
Episode 073 - Special Guest Elizabeth Kinsey from Slack - Community Platform, Customer Onboarding and CMAD
Elizabeth Kinsey, Manager of Community at slack joins Peers Over Beers for a great conversation around why they selected a community platform. We also talked about a n...
Episode 072 - Special Guest Nicole Saunders - Roadmaps, Headcount, Employee Training and more
In this special getting to know you episode, Nicole Saunders, Director of Communities at Zendesk, and Chris Detzel touch on many subjects that include community roadm...
Episode 071 - Special Guest Jenny Weigle - Starting Communities and Engagement Strategies
In this episode, special guest joins us, Jenny Weigle. As a Community Consultant, she talks to a lot of companies that are thinking about building online communities. ...
Episode 070 - A Tribute to Michael Sandoval
Michael Sandoval was an amazing friend, mentor and overall person. He touched many lives while here. I had so many people reach out to me directly, and a lot of them w...
Episode 069 - How to Get Community Resources Part II
In this final episode, Michael and Chris talk about how to get resources for your community. Michael created a spreadsheet to follow along. Yes it's a bit boring, but ...
Episode 068 - How to Get Resources for Your Online Community
We go through a real life scenario about how to get resources for your online community. At first, you might be able to manage with just one person, but over time, if ...
Episode 067 - Community Engagement Strategy
In this episode we talk about how to build an engagement strategy for your community. What does a engagement strategy for community look like? Also, we talk about some...
Episode 066 - Which Key KPIs of a Community to Share with Your Stakeholders
What are your KPI's that you should share back to your stakeholders is the key question that we try to address in this episode. Michael and Chris get a bit deeper than...
Episode 065 - Burnout, Stress, Pandemic Oh My!
Hosts Michael and Chris talk about how stress and the pandemic have changed the way we approach our lives and careers. We end talking about burn out and we share pers...
Episode 064 - Searching for a Digital Platform for a Financial Institution and More on Digital Transformation
Michael Sandoval talks about his recent travels to due diligence on a few digital platform vendors who will take his credit union to the digital promise land. While i...
Episode 063 - Getting Past the "Wobble", Activating Your Community to an Action and Dom Perignon
Chris gets past the "wobble" at least he explains why it is a great thing. We also talk about how Chris activated his community to drive a single activity to help rai...
Episode 062 - Presenting a Business Case to get More Headcount For Community
Chris is pushing to get more headcount for his community. He presents to Michael is situation on how to create a business plan to get headcount. Michael talks in detai...
Episode 061 - Reddit Used for a Brand B2B Community? Vendor Selection Tips and Strategies
Chris and Michael talk about how they don't think Reddit is a good platform for B2B Brand Communities, but do give some helpful tips on what and how brands can use Red...
Episode 060 - Community Platform Vendor Selection and Where Does One Focus
Hosts Michael Sandoval and Chris Detzel talk about how one goes through a community platform vendor selection. The easy thing we want to do is slip into features and ...
Episode 059 - Engagement, Webinars, Content and "That's Not My Pile of Sh*t"
In this episode, Michael and Chris talk about the following: 1. In the summer time traffic goes down on communities, how do you talk to your executives about this? ...
Episode 058 - Multiple Stressors at Work and How to Deal!
Chris and Michael talk about stressors at work and how we deal with it. We both go into some detail of what is stressing us out at work and then we kind of talk about ...
Episode 057 - Given Millions of Dollars We Would Invest in Content for our Community
When you get a new boss at work, you have to conform to how they think and what they need. In this session, we talk about the opportunity in working with a new boss. C...
Episode 056 - Before Online Community Go-Live and After Go-Live
In this episode Michael congratulates Chris with the Reltio Community Go-live. They get in a discussion around the content strategy and the tactics that drive communit...
Episode 055 - Community Launch Almost Here for Reltio Community
In this episode Michael and Chris talk before the launch of Reltio Community. Chris walks through the "before" the launch of the community and talks about some of the ...
Episode 054 - Old School Support and Moving it over to Digital Support
Michael and Chris talk about how to move old school support to digital. Michael has some challenges in the bank he works at and is building a longer term strategy in h...
Episode 053 - Michael's Business Plan to C-Level Executives
Chris and Michael talk about presenting a business plan to C-Level executives and what that entails from a banking standpoint. Michael talks about how he went about bu...
Episode 052 - Community Manager Positions and Who Owns Digital Self-Help Customer Experience?
Chris and Michael talk about the difficulties to connect Community to every single business systems when you first launch. It's all about your strategy, and building a...
Episode 051 - Online Community Metrics, What Metrics Should Community Managers Track?
Chris and Michael talk about community metrics. Community metrics should be tracked, but only a few should be rolled up to executives. In the early stages your metrics...