All Episodes
Episode 047 - Is Clubhouse the New Thing? Also Michael is Setting The Stage for Online Community for the Bank
Peers Over Beers on Clubhouse live? Michael describes talks about planting the seed for Online Community and Chris talks about his journey in building his new online C...
Episode 046 - Green fielding, Growth and Maturing Community - What is Your Engagement Strategy
Founding members and building an effective engagement strategy to online communities is so important. Michael and Chris talk a lot about digital engagement, content e...
Episode 045 - Working with Legal and Security made "EASY" and a Cafeteria Style Look and Feel for Community
In this episode we talk about Legal, Security, UX and lots of other items. Building a community from scratch involves all of these things and they all happen in tandem...
Episode 044 - Business Meetings, Quarterly and Best Practices for Community and Digital Meetings
What makes a good meeting when you are talking to your executives? We go in detail of what doesn't make a good meeting, but then Michael, as usual, brings it back arou...
Episode 043 - How Digital Can Expose Underlying Problems Because of Separate Business Unit Past Decisions
When building an online community or any digital customer system, we find that there are underlying issues in the foundation of organizations. Michael talks about how ...
Episode 041 - Chris has Big News - Building a New Community From Scratch
Chris announces that he is changing jobs from Imperva to a company called Reltio. He talks about the challenges that he might have when building a community from scrat...
Episode 040 - Special Guest - Max Rothery from Finimize - How Finimize Built Online Community
We enjoyed our conversation with Max Rothery from Finimize. It is so funny, because we talk a lot on Peers Over Beers on how others built their communities and how dif...
Episode 039 - How Many Ways Can You Build An Online Community?
Chris and Michael talk about how companies have built online communities and how each company started in different ways. Just because one company builds an online comm...
Episode 038 - Tel Aviv has Amazing Beaches!! How to take the Apple Approach in Digital at a Lil ole Bank in El Paso
In this episode, Michael talks about how his approach in building a digital / eCommerce at a small bank in El Paso will take an Apple approach. They want to grow their...
Episode 037 - Post 2020 Election - Building a Community Champions Program - Brainstorm on How to Build This Program
Creating a champions program allows and incentives your customers to help create content. It is difficult to come up with the right things to do to incentivize your cu...
Episode 036 - Budget Process Time! Some Resources We Are Thinking we need for 2021 on Community
Michael and Chris dive into the budget season and are thinking about what we need for 2021. Chris talks about developing a Super User program for the Imperva Community...
Episode 035 - Creating Digital Experience at a Drive-Thru Bank, Working with Legal and Happy First Birthday To Imperva Community
We talk about a lot of different topics in this podcast that includes the complexity of creating a digital customer experience with your customers in the banking indus...
Episode 034 - Holy Batman! Ask Me Anything for Digital Community Should be Engaging and Produce Tons of Engaging Content
In this episode, Michael starts off the conversation with a story about Mexican free-tailed bats! Yes, that's right, bats.. Then Chris talks about his first LIVE Ask ...
Episode 033 - Engaging Customers, Engaging the Org, Creating Content are all Good; Without it your Digital Community will DIE
Giving the right attention to digital communities is crucial. For your community to thrive, you have to have the right alignment at the senior level. You have to engag...
Episode 032 - Building A Roadmap To Digital is Hard and Harder to do for 5 Yrs...
Having a strategy and building a roadmap to deliver on the strategy is the key to digital success. Sometimes things don't go as planned, but to not have a plan is a su...
Episode 031 - Digital Self-Help Support and Community for Financial - It's Personal!
In this episode, Chris and Michael talk about how we do research when building or enhancing our communities. Then we start noodling on how to do self-help in a digital...
Episode 030 - Going Digital in a non-Digital Company Starts with the Painting the Picture
In this episode, Chris and Michael talk about how you present digital to an organization that does not understand digital. Some of this starts with telling the stories...
Episode 029 - Dani Weinstein Interview - Building, Launching and Scaling Online Communities
In this episode we talk to Dani Weinstein about the different communities he built, launched, and scaled within his careers. He touches on every aspect of building the...
Episode 028 - Fighting for What is Right and The Balance of Working from Home vs Working in the Office
Chris and Michael talk about the value of office working. We believe that there needs to be a balance between the two. Michael has always liked the idea of working in ...
Episode 027 - Building Community Engagement and Content Through Online Webinars
Michael interviews Chris about his new webinar program that he created on the Imperva Community. During this podcast, Chris walks the audience through how and why he h...
Episode 026 - Guest Speaker - Amy Kochert - How She Took a Company Community from a Isolated Desert of Forgotten Souls to a Thriving Community
Amy's first job was working from home, as a stay at home mom for many years. Then she started her second career in Customer Experience. Amy worked for Apple, where she...
Episode 025 - Guest Speaker - Holly Firestone - A look Back and a look Forward to Building Communities From Scratch
We talk to Holly about her new adventure at Venafi. She went from working at SFDC as a Community Director with several people under her to Venafi, which she is green f...
Episode 024 - How To Keep Employees Engaged in the Time of COVID-19
Finding creative ways to keep employees engaged and to do their work is not always easy when forced to work from home. Chris and Michael talk about some employee engag...
Episode 023 - Guest Speaker - Carrie Melissa Jones - Author of Building Brand Communities: How Organizations Succeed by Creating Belonging
Michael and Chris had a great conversation with Carrie Melissa Jones around her new book Building Brand Communities: How Organizations Succeed by Creating Belonging. W...
Episode 022 - Chris & Michael talk Digital Integrations with current Branded Community and how it will equal to a great Customer Experience
Chris Detzel and Michael Sandoval talk about how Chris' current success with branded Community at his company, with buy-in from executives, through integrations will e...
Episode 021 - Michael Sandoval starts a new job and is over all of Digital - How important is on-ramping?
In this episode, Michael talks about his new job that he took. He took on a newer role for him, as he now owns all of Digital. Since he is going through onboarding at ...
Episode 020 - Case Deflection and Building Online Community for Supporting your Customer Product Questions
Chris Detzel and Michael Sandoval talk about self-help. We believe that B2B customers prefer to self-serve in this digital age of the customer. Building an online comm...